Property Preservation Knowledge Test



Date:

Company Name:


Signature of Officer/Director Taking Test for Company:

The results of this test will indicate your company's understanding of the preservation industry and TLS policies and procedures. It is understood that you have disseminated all required information regarding TLS policies and procedures to your employees and sub-contractors.

1. List 3 ways to determine if a property is occupied.
A
B
C

2. What two ways can a damaged roof be addressed?


3. If mold or water damage is present, what are 3 possible causes?
A
B
C

4. If a pool or Jacuzzi is present at the property, what items must be in place to consider the pool area secure?


5. Are the contents of a locked shed/garage interior or exterior items?


6. During a lock change, where should the old/original locks go?.
Trash
Interior counter
Doesn't matter
Kitchen drawer

7. List 2 possible trip/fall hazards.
A
B


8. If the property is a mobile home, what must be photo documented?


9. List 3 ways to determine if a house is winterized.
A
B
C

10. If you are given a work order to complete a perimeter grass cut around the house, how large of an area would be cut?
15,000 square foot
1,500 square foot
43,500 square foot

11. To properly board a window list the materials that are needed:


12. When securing a tarp, what size lumber is needed?
1x2
2x4
1x4
1x6

13. What type of antifreeze should be used when completing a winterization?
Methanol (orange)
Propylene-glycol (pink, non-toxic)
Ethylene-glycol (blue)
Glycerol (green, non-toxic)

14. Why should a flat roof NOT be tarped?


15. What does PCR stand for and why is it important?


16. Which is NOT considered a H/H?
Dead animal
Construction debris
Broken glass
Toilet brush

17. Why is it important to take before and after pictures from the same angle/point of reference?


18. How can you determine if a roof leak is active?


19. How else can the property address be verified if no house number is present?
Mail inside house
Mail carrier
Police or law enforcement

20. Do you secure a house or do work on a house you cannot verify the address of?
Yes
No

21. How many square feet are in an acre?
4840
43,560
15,000

22. On a grass re-cut order, what constitutes ‘limited growth’?
2”
4”
6”

23. On a grass cut, what would be considered 'over the allowable'?
10”
12”
20”

24. In which of these situations would you NOT receive a trip charge?
Unable to locate property due to a bad address
Property is occupied
Grass re-cut not completed due to limited growth
To obtain a police or fire report

25. How often should you check with your scheduler to confirm your orders?
Daily
Weekly
Hourly
Bi-weekly

26. What happens if another contractor has to return to a property to correct an order you originally completed?
You receive a trip charge & the other contractor receives pay for the completed work.
You receive no pay & the other contractor is paid for the completed work.
You are back-charged for any fees incurred by the error & the other contractor is paid for the completed work.

27. Which of these items is NOT grounds for immediate termination?.
Fraudulent reporting of work completed
Hiding debris
Photo manipulation
Late orders
None

28. List 3 places to try and find a property before reporting it as a bad address.
A
B
C

29. List 3 acceptable reasons for being unable to complete a work order.
A
B
C

30. List 3 potential areas where water damage can be detected.
A
B
C

31. How soon should you report any new damages to a property?
Within 48 hours
Within 24 hours
Immediately

32.  When de-winterizing a property, what is the FIRST thing you should do?
Restore water connection
Remove winterization stickers throughout home
Verify all valves and fixtures are closed and there are no leaks

33. How can you tell if the water is shut off at a property?
Zip tie on meter
Water heater is empty
Faucets do not work

34. When boarding a window, the exterior plywood must be painted with one coat of primer.
True False

35. All photos should be date-stamped when submitted with an order.
True False

36. If a violation is posted on a property, you should:
Take a photo of the notice and notify your scheduler.
Take a photo of the notice, indicate the reason for the violation on the PCR & bid to correct it.
Take a photo of the notice, correct the violation & bid after the fact.

37. If you arrive at a property to complete an order and the property appears occupied, what should you do?
Contact your scheduler for further instructions.
Complete the work order and report the property as occupied on the PCR.
Confront the occupants.

38. What does BATF mean?


39. If an occupant or neighbor at a property becomes belligerent, what should you do?
Confront the occupant or neighbor.
Immediately leave the property and contact your scheduler. Make note of the incident on the PCR.
Cry and hope for the best.

40. When verifying a utility status, what 3 things should be reported?


41. Lock Changes require how many photos and of what ?


42. What orders require full property photos of damages and debris?
All orders except designated re-cuts
Winterizations Orders
Grass cut orders

43. What MUST be provided to TLS with each order completed?
Completed and accurate PCR
Bids for Services and Repairs
Property Condition photos
Invoice
All of the above

44. How do you determine what items at a property are considered personals?
Garage sale value over $20
Still has a usable life or can be used as originally intended
Documents or papers specific to a person or family – photos/legal/books
All of the above

45. What do you do when you secure a property and find personals?
Photograph everything, including serial numbers, locations, quantities – your truck on leaving
Get a neighbor prior to leaving to show you have not taken items – get name or house number
Contact local law enforcement to escort you from property if high value personals present
Lock the door and act like you where never there
Only answers A, B and C

46. When you have questions on a work order what should you do?
Read the order instructions slowly and completely
Review your HUD, VA, FNMA, FHMC or TLS manual
Contact your coordinator at TLS office
All of the above in order A then B then finally C

47. On and initial secure, once you get into a property (change or bust locks) and find personals, are you committed to the inspection / documentation?
Yes, you have breached a secure property. Document everything and video if possible.
No, you can close the door and secure best possible and just take exterior photos


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